Skip to main content
Mayku

Are you sure you want to log out?

You will need to log in again to access the platform and your services.

Sign Out

Product Warranty Terms

Warranty service: Subject to registration of your product within [30] days of its original purchase from Mayku or one of its authorised resellers (Registration Date), we will repair or replace any product (including any new or factory-reconditioned product, but not any consumables) in the case of malfunction resulting from defects in materials or workmanship under normal use within a period of two years from the Registration Date (Warranty Period). Mayku does not warrant that the operation of your product will be uninterrupted or error-free.

Conditions of warranty service: We will repair or replace any defective product within the Warranty Period on condition that:

  1. You are able to provide proof of original purchase (such as an order confirmation email)
  2. The product has been manufactured by or for Mayku and can be identified by the “Mayku” logo embossed on or affixed to it
  3. The product is returned to the address provided by us
  4. The product has not been misused or carelessly handled
  5. The product has been operated in accordance with the installation manual (based on a visual inspection of the product and any telemetry data communicated by it)
  6. Repair or modification to the functionality or capability of the product has not been attempted by you or any other person other than Mayku

We will not be liable to repair or replace any product as a result of cosmetic damage, including scratches or dents.

Refunds and credits: If we are unable to repair or replace any product we will, at our discretion, either provide you with a refund for the purchase price originally paid for the product or provide you with credit towards the purchase of a replacement product from us or one of our authorised resellers. Where any refund or credit is provided for a defective product, we will require you to return the product to us or, if we already hold it, we will be permitted to retain it.

Ownership and use of replacement products and parts: When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes Mayku’s property. Parts provided by Mayku in fulfillment of its obligations under this Product Warranty must be used in product for which warranty service is claimed.

Warranty not replacement for your legal rights: The warranty is offered as an additional benefit and is in addition to your legal rights.

 

Third Party Cookies

These are Cookies set by other suppliers which we may be using to enhance our site and which are controlled by them. The following section details third party Cookies you might encounter through this site. For more information on these Cookies or to opt-out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Google Analytics

Like many websites, we use Google Analytics to collect information about visitor behaviour, such as the number of visitors to the various parts of our website. We do this to compile reports that help us improve our site. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, what documents you download and what you click on. This analytics data is not tied to personally identifiable information (e.g. your name or address) so this information cannot be used to identify who you are.

Below is a description of the Google Analytics Cookies we may use on this site and what they are used for:

 

You can find more detailed information about the Google Analytics Cookies we use by clicking here.

You can find out more about Google's position on data privacy as regards to its analytics service, including information about the Google Analytics opt-out browser add-on in the Privacy Controls section here.

Other Third Party Cookies

We may use third party plugins or integrate with other websites or services (for example: Issuu, PayPal, ParentPay, WisePay, Facebook, Twitter, Linkedin, YouTube, Instagram, vimeo).

For these to work they may set Cookies through our site. We do not control these Cookies and you should refer to their websites for their respective privacy policies or for further information on how to opt out of them collecting any data regarding your interaction on our website.

Alternatively, you may deactivate or restrict the transmission of Cookies by changing the settings of your web browser.

Talk to a specialist